* You have extraordinary attention to detail in case management,
follow-up and follow-through.
* You are highly analytical and detail oriented.
* You are target oriented and can deliver results on time.
* You have excellent social skills.
* You are adept at avoiding legal challenges by monitoring
compliance with service agreements.
* You are experienced in resolving customer service issues via
phone, email, live chat and face-to-face meetings.
* You are dedicated to keeping Apple Customers, Apple Customers.
* You are comfortable working with all internal groups, including
support, sales, engineering, product management etc.
* You have outstanding communication skills, including excellent
written English and a second language.
* You are a problem solver - the drive and motivation to take a
problem and troubleshoot to resolution is a requirement.
* You see opportunities for process improvement and develop
solutions that target root causes.
* You can relate to and communicate with all types of situations and
customers (internal and external).
* You are comfortable delivering presentations to Advisors,
colleagues and managers as appropriate.
* You are ambitious and motivated to develop the role and add to the
success of our organisation.
* You are dedicated to improving customer satisfaction.
* You maintain a positive attitude through periods of change and are
professional in all work situations.
* You are flexible - willing to take on new roles, assignments and
responsibilities as needed.
* You are a solution focused individual who likes to inspire change.
DESCRIPTION You will provide administrative support to Consumer,
Business and Education Customers, research, investigate and provide
high quality resolutions to Customer queries, assist in reporting of
technical issues and keeping partners informed. We are able to handle
pressure and multi-task whenever necessary, while prioritising tasks.
We consider deadlines and targets as challenges. Proper planning,
organising and controlling will help you to reach your goals. You will
provide feedback to the Business on primary escalation drivers and
emerging issues that drive Customer Dissatisfaction. They will also
troubleshoot problem areas in internal AppleCare processes and provide
solutions working with the relevant departments to implement change.
The team works closely on a weekly basis with our counterparts in AMR
and APAC. You will be required to have the ability to analyse, isolate
and resolve basic technical issues. You will engage, explaining step
by step solutions with persistence and an approach tailored to each
individual customer. You are not only here to help fix technical
issues, but also provide an incredible Customer experience. If this
sounds like you, you could be the next Apple Product Verification team
member. We are committed to helping employees explore their full
potential. EDUCATION & EXPERIENCEKEY QUALIFICATIONS
* You have extraordinary attention to detail in case management,
follow-up and follow-through.
* You are highly analytical and detail oriented.
* You are target oriented and can deliver results on time.
* You have excellent social skills.
* You are adept at avoiding legal challenges by monitoring
compliance with service agreements.
* You are experienced in resolving customer service issues via
phone, email, live chat and face-to-face meetings.
* You are dedicated to keeping Apple Customers, Apple Customers.
* You are comfortable working with all internal groups, including
support, sales, engineering, product management etc.
* You have outstanding communication skills, including excellent
written English and a second language.
* You are a problem solver - the drive and motivation to take a
problem and troubleshoot to resolution is a requirement.
* You see opportunities for process improvement and develop
solutions that target root causes.
* You can relate to and communicate with all types of situations and
customers (internal and external).
* You are comfortable delivering presentations to Advisors,
colleagues and managers as appropriate.
* You are ambitious and motivated to develop the role and add to the
success of our organisation.
* You are dedicated to improving customer satisfaction.
* You maintain a positive attitude through periods of change and are
professional in all work situations.
* You are flexible - willing to take on new roles, assignments and
responsibilities as needed.
* You are a solution focused individual who likes to inspire change.
DESCRIPTION You will provide administrative support to Consumer,
Business and Education Customers, research, investigate and provide
high quality resolutions to Customer queries, assist in reporting of
technical issues and keeping partners informed. We are able to handle
pressure and multi-task whenever necessary, while prioritising tasks.
We consider deadlines and targets as challenges. Proper planning,
organising and controlling will help you to reach your goals. You will
provide feedback to the Business on primary escalation drivers and
emerging issues that drive Customer Dissatisfaction. They will also
troubleshoot problem areas in internal AppleCare processes and provide
solutions working with the relevant departments to implement change.
The team works closely on a weekly basis with our counterparts in AMR
and APAC. You will be required to have the ability to analyse, isolate
and resolve basic technical issues. You will engage, explaining step
by step solutions with persistence and an approach tailored to each
individual customer. You are not only here to help fix technical
issues, but also provide an incredible Customer experience. If this
sounds like you, you could be the next Apple Product Verification team
member. We are committed to helping employees explore their full
potential. EDUCATION & EXPERIENCE
We need : English (Good)
Type: Permanent
Payment:
Category: Others
